Who this notice applies to
This notice explains how Coreserve Facilities Group uses personal information when you contact us about cleaning services.
Information you may provide
This may include your name, phone number, email address, property address or postcode, service requirements, access arrangements, preferred date and information about the property.
Website quotation form
The quotation form prepares a WhatsApp message in your browser. The website does not save the answers to a database. Nothing is sent to Coreserve until you review and send the message through WhatsApp.
How information is used
- To respond to enquiries and prepare quotations
- To arrange access, appointments and service delivery
- To keep records of accepted work and relevant communications
- To handle payment, feedback, complaints or follow-up
- To meet legal, safety and accounting obligations
Sharing information
Relevant details may be shared with cleaners, subcontractors or other service professionals where necessary to assess, arrange or deliver the requested work. Only information reasonably needed for that purpose should be shared.
External services
WhatsApp and other external services operate under their own privacy terms. Following an external link leaves this website.
Retention and your rights
Information should be kept only for as long as reasonably needed for enquiries, services, legal obligations and dispute handling. You may contact us to ask about the information held about you or to request correction or deletion where applicable.
Contact
Call +44 330 111 9592 or write to 45 Symonds Road, Fulwood, Preston, PR2 3DH.
If website analytics or additional data-storage services are introduced later, this notice and the site’s consent controls must be updated before those tools are enabled.
Contact Coreserve about your data