Website information
This website provides general information about Coreserve Facilities Group. It does not create a booking or contract by itself, and service availability is not guaranteed until confirmed.
Quotations
A quotation is based on the information supplied about the property, condition, access and requested tasks. Inclusions, exclusions, selected extras, timing and any payment arrangements should be confirmed before booking.
Changes to the scope
If the property or required work differs materially from the information supplied, Coreserve will explain the variation and any effect on time or price before additional work is accepted.
Access and utilities
The customer is responsible for providing safe and lawful access at the confirmed time and for disclosing relevant hazards or restrictions. Cleaning work may require working water and electricity, depending on the agreed service.
Specialist cleaning and selected extras
Carpet, rug, upholstery, curtain, mattress, appliance, pressure-washing and waste-removal work is included only where it appears in the accepted quotation. Availability may depend on the surface, condition, access, equipment and local arrangements.
Photographs and evidence
Photographs should only be taken or used where appropriate permission and arrangements exist. Any marketing use requires separate consent.
Prices, guarantees and cancellation
Only the written quotation or booking confirmation supplied for a particular job defines its price, cancellation terms and any applicable re-clean arrangement. This website does not advertise a universal fixed price or automatic guarantee.
Concerns
Please raise concerns promptly with the property, booking and relevant details so they can be reviewed. See the complaints process.
These website terms are a practical summary and should be reviewed alongside the final customer-facing booking terms approved by the business.